Frequently Asked Questions (FAQ)
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
If your order is delayed beyond the expected delivery time, please contact us. Delays can happen due to carriers, weather, or customs, and we will help you track your package.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Yes. Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If your item arrives damaged, please contact us immediately with photos. We will review the issue and offer a replacement or solution as quickly as possible.
Yes. All our products are selected with quality and performance in mind. We ensure they meet practical use standards before being offered in our store.
Orders / Support
You can contact our support team anytime:
📞 Phone: 760-967-0552
📧 Email: max@decoysupply.com
📍 Address: 360 Via El Centro, Oceanside, CA, 92058, US
We usually respond as quickly as possible during business hours.
You can request changes or cancellation shortly after placing your order. Once it is processed or shipped, changes may no longer be possible.
